Support
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Our Services
Helpdesk Support
We offer a wide range of helpdesk services. You can open a trouble ticket by emailing our helpdesk; logging in online and creating a ticket or calling our office. All support tickets receive immediate attention no matter how they are placed. Once they are assigned to a technician you will receive an email to let you know your assigned technician. You can use our help desk or our technicians can use yours.
We offer a wide range of helpdesk services. You can open a trouble ticket by emailing our helpdesk; logging in online and creating a ticket or calling our office. All support tickets receive immediate attention no matter how they are placed. Once they are assigned to a technician you will receive an email to let you know your assigned technician. You can use our help desk or our technicians can use yours.
Networking Support
We offer a wide range of network support services. All of our technicians are trained and very knowledgeable on all types of networks and equipment. We offer 24/7 remote monitoring; help desk remote support and onsite support services. We offer the best response time possible when dealing with your network problems. Whether you have one computer of 3000 computers we treat every customer with the urgency that they deserve. We are constantly training and doing research to keep ahead of technology and can help you from design to implementation on all your computer network needs!
We offer a wide range of network support services. All of our technicians are trained and very knowledgeable on all types of networks and equipment. We offer 24/7 remote monitoring; help desk remote support and onsite support services. We offer the best response time possible when dealing with your network problems. Whether you have one computer of 3000 computers we treat every customer with the urgency that they deserve. We are constantly training and doing research to keep ahead of technology and can help you from design to implementation on all your computer network needs!
Remote Monitoring
Our remote monitoring and management (RMM) platform continually monitors the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency and focus on your core business functions. We can handle all recurring maintenance tasks so you don’t have to, including Windows updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times. All system maintenance is performed during off-peak hours to minimize disruptions to your network. We have different tier levels, call today for more information! Click here for actual screen shots and more information
Our remote monitoring and management (RMM) platform continually monitors the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency and focus on your core business functions. We can handle all recurring maintenance tasks so you don’t have to, including Windows updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times. All system maintenance is performed during off-peak hours to minimize disruptions to your network. We have different tier levels, call today for more information! Click here for actual screen shots and more information
Remote Backup
Getting your data off-site is the only way to be sure your data is safe. SBT Remote Backup will insure that you never lose data again. Data is your most important company asset; why not make sure it is protected? Features included in SBT RBS: automated, unattended, scheduled backups; Email alerts; Data Encrypted online and on server (AES-256 bit); Open\locked file support; Bandwidth throttling; Reconnect/resume after connection failures. We install a small backup client on your server/PC and configure your backup to fit your needs. Once installed & your first backup is completed you will start receiving daily email notifications.
Getting your data off-site is the only way to be sure your data is safe. SBT Remote Backup will insure that you never lose data again. Data is your most important company asset; why not make sure it is protected? Features included in SBT RBS: automated, unattended, scheduled backups; Email alerts; Data Encrypted online and on server (AES-256 bit); Open\locked file support; Bandwidth throttling; Reconnect/resume after connection failures. We install a small backup client on your server/PC and configure your backup to fit your needs. Once installed & your first backup is completed you will start receiving daily email notifications.
Service Plans
We offer different tiers of service plans or you can pay as you go. If you decide to pay as you go we offer pre-paid time blocks to get your hourly fee down and save you on accounting fees by cutting checks each time you use our services. You will receive an email with each service call and at the end of your time block you will receive a statement with how the hours were spent. You can also log into our customer portal at any time and see how many hours have been used and how many are left. We also offer three tiers of maintenance contracts to fit your needs. Call for a free evaluation and quote!
We offer different tiers of service plans or you can pay as you go. If you decide to pay as you go we offer pre-paid time blocks to get your hourly fee down and save you on accounting fees by cutting checks each time you use our services. You will receive an email with each service call and at the end of your time block you will receive a statement with how the hours were spent. You can also log into our customer portal at any time and see how many hours have been used and how many are left. We also offer three tiers of maintenance contracts to fit your needs. Call for a free evaluation and quote!
Software Support
We have been servicing computers and networks since 1991. We have expertise in all Microsoft products and thousands of other packages. We will work with your software company to support your company. Our software support engineers have vast knowledge in several vertical markets packages. Most software packages have the same common core components that are the "engine" that drives your package. All of our software support engineers have knowledge in all database packages including Microsoft SQL.
We have been servicing computers and networks since 1991. We have expertise in all Microsoft products and thousands of other packages. We will work with your software company to support your company. Our software support engineers have vast knowledge in several vertical markets packages. Most software packages have the same common core components that are the "engine" that drives your package. All of our software support engineers have knowledge in all database packages including Microsoft SQL.
Repair
We offer repair on all makes/model of computers; printers and accessories. All of our repair technicians are trained and experts in anti-virus and spyware removal. Our business to business repair unit offers the best response time in the area! We are a Microsoft Partner and have expertise in all Microsoft Windows versions. We also offer repair in all Apple computer products. We can speed your computer up drastically and remove annoying pop-ups from happening. Don't leave your passwords and important pictures at risk, call today!
We offer repair on all makes/model of computers; printers and accessories. All of our repair technicians are trained and experts in anti-virus and spyware removal. Our business to business repair unit offers the best response time in the area! We are a Microsoft Partner and have expertise in all Microsoft Windows versions. We also offer repair in all Apple computer products. We can speed your computer up drastically and remove annoying pop-ups from happening. Don't leave your passwords and important pictures at risk, call today!